Start a return or warranty claim

Tell us what's going on and we'll reply by email within one business day. Please don't send anything back yet: if it's covered, we email you a prepaid return label, so shipping never costs you anything.

What do you need? Return it for a refundWithin 30 days of delivery, in the original box with the power supply. Something's wrong with itCovered for 1 year from delivery: dead LEDs, won't turn on, lines that won't go away.

Your email We reply here. Your name Order number In your order confirmation email, like #1042. If it was a gift, leave it blank and tell us who bought it. Scoreboard name On the label on the back, like gameday-3f2a10. It's also in the scoreboard's web address. Leave it blank if you can't find it. What happened? What the screen shows, when it started, anything you've tried. Photos Up to 3. For a problem with the screen, a photo of it lit up helps most.

We keep what you send with your support conversation and delete it two years after the conversation closes. Prefer email? Write to support@gameday-scoreboard.com.